If you have an unexplained apl*itunes.com/bill or itunes.com/bill on your card statement, you shouldn’t take that lightly. Usually, it’s a purchase made by a family member or your friend and they just forgot to mention it. But there’s also a chance that your iTunes or your credit card is being used by unauthorized parties. It’s as they say, you can never be too careful.
In this article, we’re going to take a look at what you can do about the unknown apl*itunes.com/bill on your statement. We will also take a look at the steps you can take to make sure that the purchase was made by someone you know or an outsider.
- 1 What to Do?
- 1.1 Possibility 1: Grouped Purchases
- 1.2 Possibility 2: A Different Apple ID
- 1.3 Possibility 3: It Was Purchased by a Family Member or a Friend
- 1.4 Possibility 4: A Renewed Subscription
- 1.5 Possibility 5: In-App and Pre-Ordered Purchases
- 1.6 Possibility 6: Your Apple ID is Compromised
- 1.7 Possibility 7: Your Card is Compromised
- 2 Canceling iTunes Purchases
- 3 How to Avoid Unknown apl*itunes.com/bill Next Time
- 4 Final Take
What to Do?
The first thing you have to do is rule out all other possibilities before you expect a hacker. The possibilities are:
Possibility 1: Grouped Purchases
The App Store can sometimes group multiple purchases in a single bill. This varies from area to area but there’s a strong chance that you don’t recognize the purchase on your statement because of this. Check your purchase history to confirm this. You can do so by following these steps:
If you have an iOS device:
- Open up Settings and tap on your name.
- Then hit the “iTunes & App Store” option.
- Sign in with your Apple ID after tapping on your ID.
- Tap on Purchase History and select a purchase to send yourself an email with the invoice attached.
If you have any other device:
- Fire up iTunes or Apple Music.
- Click on View my Accounts under Accounts.
- Enter your Apple ID and password.
- Click on See All.
Possibility 2: A Different Apple ID
If you are using more than one Apple ID, then there is a chance that you got things mixed up. If you don’t see the unknown purchase in your Purchase History, try signing in with the other Apple ID and repeat the steps listed under possibility 1.
Possibility 3: It Was Purchased by a Family Member or a Friend
Make sure that it wasn’t purchased by someone you know. Your friend or a family member may have purchased it and they forgot to tell. Or your kid accidentally purchased it while using your phone. Whatever the reason may be, make sure that they are checked off the list by asking them about it.
If you have Family Sharing set up, there’s a very good chance that a family member was responsible. The Family Sharing feature lets a family share iTunes and App Store purchases so if someone purchased anything, it will show up on your statement. You can check their Purchase History(their purchases won’t show up in your Purchase History) to confirm this.
Possibility 4: A Renewed Subscription
Have you recently tried out any free trial service? A free trial service renews itself automatically at the end of the trial period and that can cause apl*itunes.com/bill to appear on your statement. The only way to stop this from happening is to unsubscribe from the service and you won’t be charged in the future.
Possibility 5: In-App and Pre-Ordered Purchases
If you are an avid gamer or you’ve ever used free apps, you won’t be a stranger to in-app purchases. These purchases can show up on your statement and they are pretty easy to forget. Also, make sure you haven’t pre-ordered and forgotten about it since they can also make apl*itunes.com/bill appear on your bank statement.
Possibility 6: Your Apple ID is Compromised
If you’ve tried the previous 5 possibilities and you’re sure that they aren’t possible, then there’s a good chance that your Apple ID is compromised. You’re going to have to immediately change your password. To do so, just follow these simple steps:
- Open up Settings and Tap on your name.
- Open up Password & Security and then hit Change Password. Enter in your old password and then, your new password and that’s all there is to it.
- After that, please contact Apple Support to ask for a refund.
Possibility 7: Your Card is Compromised
If you can’t see anything in the purchase history and you’ve checked out all the other possibilities, then your card details might have been compromised. Hackers may have taken your details using phishing or other nefarious methods. The best thing you can do is call up your bank and unauthorize the bad transactions. You may also have to cancel your card.
Canceling iTunes Purchases
If someone fraudulently made purchases in your name, then you shouldn’t have to suffer for it. Just follow these steps to get your purchase canceled.
- Go to Purchase History.
- Find the purchase you want to cancel.
- Tap on “Report a Problem” and then select “I did not authorize this purchase” from the drop-down.
- Tap on iTunes support and you can schedule a call with an Apple representative or you can send them an email describing your issue.
How to Avoid Unknown apl*itunes.com/bill Next Time
- Keep a track of all your purchases and subscriptions. Take note of all your in-app transactions too.
- Turn on “Ask To Buy” settings on your phone if you have a Family Sharing plan. Just open up Settings, then select your name. Find Family Sharing and under that, you’ll find all of your family members’ names. Toggle Ask to Buy and that’s it.
- Don’t visit any website that you don’t trust or looks really shady. Hackers can have a field day if you do that.
- Delete your card from the App Store. This way, even if your Apple ID password gets leaked, hackers won’t be able to use your card details. Instead, you can use iTunes gift cards(which are easily available) to purchase anything.
We know that security is extremely important and we also hope that our article was helpful. You now know what to do if an unknown apl*itunes.com/bill shows up on your bank statement. If you have any doubts about the subject or if you think there’s more to add to this, please let us know in the comments section down below.